Return Policy

We want you to be 100% satisfied with your purchase of Vittoria products through this Website. If for any reason you are not completely satisfied with a Vittoria product that you purchased through this Website, please request a return merchandise authorization (RMA) number as described below and following the applicable instructions regarding how to return or, if applicable, exchange eligible Vittoria products.

Returns and Exchanges
You may return your new, unused Vittoria products within 30 days of our delivery for a full refund. Must be returned in the condition in which you received them, with the original box and/or packaging, including all manufacturer tags where applicable.

Returning used Vittoria products - If you would like to return a used Vittoria product, you must return such product within 30 days of our delivery of such product to you. Used products that are eligible to be returned must not have any damage due to abuse.

We will issue a refund on the credit card used to purchase the product and returned during the specified time frame. We do not accept any returns of Vittoria products that are damaged due to abuse.

Exchanging a Vittoria product - Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for your exchange request to be processed. Please note that, as mentioned above, we do not accept any returns of Vittoria products that are damaged due to abuse. Incase you do return a product damaged or not in sellable condition, you will be responsible for shipping and handling costs associated with the return to you.

If you would prefer to make an exchange without placing a new order for the product that you would like receive, please contact our customer service at customerserviceusa@vittoria.com

Requesting a Return Merchandise Authorization (RMA)
You must request an RMA to return or exchange a Vittoria product that you purchased through this Website by contacting our customer service department at customerserviceusa@vittoria.com

Return Shipping
With a Prepaid Label. After you create an RMA to return or exchange a Vittoria product that you purchased through this Website, you will have the option of either printing a prepaid return shipping label or receiving a prepaid return shipping label via email. If you choose to use a prepaid shipping label, you must print your label, securely tape it to the outside of your return package and drop your package off at a UPS store at your convenience.

Without a Prepaid Label. To ship your return package without using a prepaid shipping label, you must clearly write the RMA number applicable to your return package on the outside of your return package and ship it to us at the following address:

Vittoria Industries North America
Returns Department
1639 W. Sheridan Ave.
Oklahoma City, OK 73106

Please note that it generally takes 3-5 business days to process a return package after it arrives at our distribution center. You will receive an email confirmation when we receive your return package.